Customer Experience & Sales Coordinator

Customer Experience & Sales CoordinatorComedy Bar — Danforth Location, Toronto, ONRole OverviewComedy Bar is seeking a Customer Experience & Sales Coordinator to manage day-to-day customer service and box office support while helping grow revenue through outbound sales.This hybrid role combines customer experience, ticketing administration, and business development. The successful candidate will be responsible for providing excellent service to Comedy Bar customers while developing and managing outbound sales efforts for classes, workshops, and shows.Customer Service / Box Office ResponsibilitiesRespond to customer inquiries by phone, email, social media, and other communication channelsAssist customers with ticket purchases, reservations, exchanges, transfers, refunds, credits, and cancellationsTroubleshoot ticketing, online purchasing, and customer account issuesProvide information regarding shows, classes, schedules, pricing, venues, seating, accessibility, policies, memberships, gift cards, and promotionsResolve customer complaints and service issues, escalating to management when necessaryManage customer communication related to cancelled, postponed, or rescheduled shows and classesMaintain accurate customer records and document relevant interactions and follow-upsCoordinate with venue, programming, and front-of-house teams to resolve customer and ticketing issuesSupport customer inquiries related to private events and corporate bookingsMaintain knowledge of upcoming programming, promotions, and Comedy Bar policiesIdentify recurring customer issues and recommend improvements to customer-service processesMaintain customer-service templates, FAQs, and standard responsesBox Office / Ticketing AdministrationMonitor ticket sales, reservations, and inventoryManage guest lists, holds, complimentary tickets, and promotional offers as requiredMaintain accurate show and ticket information within ticketing systemsAssist venue staff with ticketing and reservation issuesInvestigate ticketing discrepancies and generate basic reports as requiredCustomer Retention & Revenue OpportunitiesIdentify opportunities to retain customers who experience service issuesRecommend alternative shows when a customer's preferred performance is unavailableInform customers about relevant upcoming shows, memberships, gift cards, and promotionsHelp convert general customer inquiries into ticket purchases where appropriateIdentify potential corporate and private-event leads arising through customer inquiriesOutbound SalesConduct outbound sales outreach through cold calling and emailGenerate new business for Comedy Bar classes, workshops, and showsIdentify and prospect potential customers and organizationsDevelop and implement outbound sales strategies for each product/service offeringBuild and manage a consistent sales pipelineDevelop and maintain an effective sales funnel from prospecting through conversionQualify leads and identify appropriate sales opportunitiesConduct follow-up with prospects throughout the sales processMaintain accurate prospect, activity, and opportunity information within the CRMTrack sales activity, conversion rates, and resultsIdentify opportunities to improve sales messaging, targeting, and conversionDevelop repeatable outreach processes, scripts, email templates, and sales workflowsWork with management to establish sales targets and prioritiesProvide regular reporting on pipeline activity, opportunities, and sales performanceGeneral ResponsibilitiesWork collaboratively with programming, marketing, operations, and managementMaintain accurate records and complete administrative tasks associated with the roleAssist with other customer service, ticketing, and sales initiatives as requiredQualifications & SkillsStrong written and verbal communication skillsExcellent customer-service and interpersonal skillsComfortable making outbound cold calls and initiating sales conversationsStrong organizational and follow-up skillsAbility to manage multiple priorities and customer interactions simultaneouslyComfortable working with CRM, ticketing, and other business softwareAbility to develop relationships with customers and prospective clientsSelf-motivated and comfortable working toward sales targetsPrevious customer service, sales, hospitality, entertainment, or ticketing experience is an assetExperience with outbound sales or business development is an assetCompensationBase salary: $60,000 CAD annuallyPerformance-based sales commission in addition to base salaryCommission structure and eligibility details to be discussed with successful candidatesTwo weeks of paid vacation per yearEmployment DetailsFull-timeBased at Comedy Bar Danforth in TorontoPrimarily on-site, 2pm to 10pm, Tuesday to Saturday