Customer Experience Assistant Director (Real Estate)

Are you passionate about creating customer-centric experiences that drive loyalty, satisfaction, and business growth?We are seeking an experienced Customer Experience Assistant Director to lead and elevate customer experience initiatives across a diverse portfolio that includes real estate, hospitality, destination management, community services, events, and other customer-facing sectors.This is a strategic leadership role for a customer experience professional who can transform customer insights into actionable strategies, shape service excellence frameworks, and collaborate with senior stakeholders to create seamless, differentiated customer journeys.Key ResponsibilitiesCustomer Experience StrategyDevelop and execute enterprise-wide customer experience strategies aligned with overall business objectives.Establish and maintain customer segmentation models to better understand customer needs and expectations.Foster strong collaboration across business functions including Digital Transformation, Marketing, Customer Care, and Operations.Customer Insights & Voice of CustomerLead customer research initiatives, market analysis, benchmarking activities, and feedback programmes.Generate actionable insights that support product development, service enhancements, and digital transformation initiatives.Oversee Voice of Customer (VoC) programmes and customer satisfaction measurement frameworks.Assess and communicate customer performance trends, opportunities, and improvement areas to business leaders.Customer Journey & Service DesignPartner with product and business teams to design and enhance customer journeys across multiple touchpoints.Identify customer needs, pain points, and moments that matter through journey mapping and service design methodologies.Support concept development, customer testing, and validation of new products and services.Provide project management and governance support for customer experience improvement initiatives.QualificationsBachelor's or Master's degree in Business, Marketing, Customer Experience, or a related field.CCXP (Certified Customer Experience Professional) or equivalent certification is preferred.Experience & Skills12+ years of experience in Customer Experience, Service Design, Customer Strategy, or related disciplines.Experience within real estate, tourism, hospitality, destination development, or similar customer-centric industries.Prior experience working within the Middle East region is essential.Exposure to complex or multi-business group structures is advantageous.Strong leadership, stakeholder engagement, and influencing skills.Excellent analytical, strategic thinking, and problem-solving capabilities.Outstanding communication, presentation, and relationship management skills.Fluent English required; Arabic is a plus.Why Apply?This is an opportunity to join a forward-thinking organization where customer experience is a strategic priority. You will play a pivotal role in shaping customer journeys, influencing business transformation, and delivering meaningful experiences that strengthen customer loyalty and brand advocacy.If you are a customer experience leader with a passion for innovation, strategy, and service excellence, we would love to hear from you.