Customer Experience Coordinator

Customer Experience CoordinatorAs part of the BrandSystem Group’s e-commerce ecosystem, our logistics company, Infinite Fulfillment, is expanding its team and looking for a new team member.Infinite Fulfillment is an e-commerce logistics company (3PL), part of the BrandSystem group, supporting French-speaking e-commerce brands in managing their shipments from China. As we grow, we’re creating a Customer Experience Coordinator position, based on-site in Dubai, to help maintain a high standard of service as our client base expands.This is a role with real responsibility, not entry-level support. You’ll be closely monitoring how our client relationships run day to day, catching issues early, and making sure the people speaking to our clients are doing it well.What you’ll do:Monitor client Slack channels daily and respond to straightforward requests directlyCatch early signs of client frustration or tension before they escalateReview how our Client Managers communicate with clients: tone, accuracy, consistency, response times and step in when something falls shortPrepare briefing notes ahead of client calls and own our weekly project reportingFlag process gaps with enough detail that action can actually be takenContribute to broader client satisfaction initiatives alongside our Head of Customer SuccessWhat matters most to us:Native-level French: it’s the language our clients speak, and written quality mattersFluent English: to work with our teams in China and follow client exchanges comfortablyStrong communication skills: diplomacy, empathy, and the ability to find the right words under pressureSharp organization: able to keep several projects moving without letting anything slipA proactive mindset, with good judgment on when to handle something independently vs. when to escalateComfort with a fast-growing, international environment where processes are still evolvingNice to have: 3+years experience in e-commerce/retail or logistics, familiarity with DTC brands, or prior work in an international team.Details: Dubai, UAE on-site · Start: September 2026 · French + English · Reports to the Head of Customer SuccessIf this sounds like you, we’d love to hear from you.