Customer Experience (CX) Consultant

Desgination: Customer Experience (CX) Consultant - Arabic SpeakerRole Overview:We are seeking an experienced Customer Experience (CX) Consultant to lead the setup of a Customer Experience Office at our client's site. This role combines strategic CX consulting with hands-on UI/UX capability the ideal candidate can assess current-state experience maturity, define a CX strategy and journey roadmap, and personally translate findings into wireframes and prototypes for a new platform.📍 Location: RiyadhContract: 12 months extendableBilingula: Arabic speaker requiredKey ResponsibilitiesCX Office Setup: Establish and operationalize a Customer Experience Office at the client site, including governance, ways of working, and reporting cadence.CX Maturity Assessment: Conduct a comprehensive CX maturity assessment to benchmark the client's current capabilities against industry best practices.Journey Mapping & Strategy: Map existing customer journeys, identify pain points and opportunity areas, and define a forward-looking CX strategy aligned to business objectives.UI/UX Evaluation: Evaluate the current state of the client's UI/UX across relevant platforms and touchpoints, identifying gaps and improvement areas.Wireframing & Prototyping: Design wireframes and interactive prototypes for a new platform, informed by journey and maturity findings.Reporting: Extract, compile, and deliver structured reports and assessments to client stakeholders, ensuring findings are actionable and clearly communicated.Stakeholder Engagement: Work closely with client teams (business, design, and technology stakeholders) to align on priorities and drive adoption of CX recommendations.Required Skills & ExperienceProven experience in Customer Experience (CX) consulting, including maturity assessments and journey mapping/strategy development.Strong hands-on UI/UX design skills — able to independently produce wireframes and prototypes (e.g., Figma, Sketch, Adobe XD, or similar tools).Experience setting up or running a CX Office or equivalent function at a client or enterprise site.Strong report writing and data/insight extraction skills, with the ability to translate research into clear, structured deliverables.Excellent stakeholder management and communication skills, comfortable working directly with client teams.Prior consulting experience (agency, consultancy, or in-house transformation role) preferred.Nice to HaveBackground in service design or design thinking methodologies.Familiarity with CX maturity frameworks (e.g., Forrester, Gartner, or proprietary models).Experience working across both B2B and B2C environments.