Customer Experience Executive

Customer Experience ExecutiveThe Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members.About Core Collective: Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a convenient and cost-effective plug-and-play solution at our three centres of excellence at Anson, Dempsey, and Katong.Our purpose is to help our residents grow their businesses through comprehensive business support services and outstanding customer experience for their clients at every touchpoint. We expertly manage the mundane but necessary tasks so that our residents can focus on their passions - With us, they are not just renting space; they’re partnering for success.Who are our residents:In Core Collective lingo, our customers are called Residents. Personal Trainers, Chiropractors, Pilates instructors, physiotherapists, etc., are a few examples of our residents who comprise the community of health and wellness professionals.Your impact:As Core Collective grows we are looking for a Customer Experience Executive to join the team.The CX team is the familiar face that all Residents and Members can look to when they have questions or issues. They are the "knowledge and call center" of the business. It is important that each and every single CX team member knows what is going on in the business in order to give accurate answers or to point Residents or Members in the accurate direction. They are the face of welcome and also the face of discipline.What You’ll Be Doing:Customer Service (Residents and Clients):Ensure that customer experience excellence is delivered within the business, culture and valuesFront desk duties and shift work, to greet and welcome guests, answering phone calls and perform service callsAttend to both residents and clients request and resolve dispute in a timely mannerAssist in check ins with residents and clients in a systematic and timely mannerAssist in touring of space, and promote the brand / company’s services offeredBe trained with ability to close walk in leadsFollow through of SOPs at all timesFacilities and Operations:Ensuring that center’s facilities and operations are in excellent condition, with SOPs and internal processes being followedEnsuring that vendors services are delivered to Core collective in accordance with SOPs and contractsInventory managementOthers:Assist in collating data and and reporting for task assignedPerform other job related duties and responsibilities as may be assigned to you from time to timeWhat you’ll bring to the table:2 years of relevant Customer Service experience (Hospitality background would be an added advantage). Passionate about providing excellent service to our internal and external clientsWilling to go the extra mileDriven to succeed and enjoy problem-solvingAbility to build and maintain positive relationships with various stakeholdersAbility to determine customer needs and provide appropriate solutions, setting expectations with customersAble to work on weekends and public holidays when neededOur VisionIn line with our parent company Aurum and WH Group, our shared vision is to Build sustainable businesses that positively impact lives across generations (i.e. Do Well Do Good). We aspire to transform Core Collective from a local fitness & wellness business into leading global fitness, wellness and lifestyle hubs that are centres of excellence and home to a diverse community of top professionals, fostering collaboration for healthier and happier lives.We achieve our vision by:Building fitness and wellness hubs that are centres of excellence in the industryFilling our space with the best fitness and wellness professionalsProviding the best platform and support services to help our professionals growFostering collaboration across disciplines for healthier and happier livesOur Core ValuesBenevolence Show genuine care and compassion for our team, customers, community, companyDo things because we care and not because we have toProactiveness to help others (team-mates/stakeholders)ExcellenceConsistently producing work that wows / impresses / delights your teammates and customersGoing above and beyond everything that we doContinuous ImprovementExceptional professionalismOwnershipTreat it like your own businessOwning up to your mistakes and actively solving the mistakesDeliver on your promises to your teammates and stakeholdersDo what needs to get doneIntegrityAlways doing the right thingKeeping to our wordHaving each other’s backOpen and effective 2-way communication (both good and bad)Treat others fairly with mutual respectAgilityActively seek learning and able to adapt to new situationsAble to work with people from various backgrounds, cultures and senioritySalary Range: S$2,300 - S$2,500/month