Customer Experience Manager

Customer Experience Manager — Founding TeamJoin a fast-growing mobility and car-rental technology company as our founding Head of Customer Experience!We're seeking a visionary and driven leader to build our customer experience function from the ground up, serving two distinct customer segments: B2C and B2B.This role is for a true builder — someone with proven expertise, instincts, and the drive to establish and scale operations, hire and train teams, and own the end-to-end customer experience. If you thrive on creating world-class experiences for diverse audiences, this is your chance to make a significant impact.What You'll OwnDeveloping and managing two distinct support operations: a high-volume B2C call center (voice and non-voice) and a dedicated technical B2B center.Establishing knowledge bases and self-service solutions to empower customers and agents.Overseeing recruitment, training, and quality assurance across both teams.Managing all customer interaction channels: phone, chat, email, and social media.Driving customer onboarding and ongoing account management, including key B2B and government clients.Collaborating with product teams to enhance the app experience and integrate customer insights.We're Looking For Someone Who HasDemonstrated experience building and running a customer support/CX function from scratch — including call center setup, tooling, processes, SLAs, and QA.Omnichannel command, covering both voice and non-voice interactions.Experience across both consumer (high-volume, app-based) and business/technical (B2B) support, or a clear ability to architect both.Fluency in Arabic and English, with firsthand command of the Saudi market — staffing, customer expectations, and relationship norms.A proven track record of building, training, and leading high-performing support teams.A product-centric, data-driven mindset, using metrics like CSAT, NPS, and first-contact resolution.How to ApplyIf you're ready for this exciting challenge, send your CV to saleh@gcu365.com along with one example of a customer experience result you're particularly proud of — a function you built, a metric you moved, or a team you scaled. We look forward to hearing from you!#CustomerExperience #CX #CustomerSupport #CallCenter #Startup #Hiring #Riyadh #SaudiArabia #Mobility #CarRental