Customer Experience Manager

Since 2003, Smart Gym has been a leading brand name in the Fitness Industry. With over 23 years of success, We've built a solid reputation through dedication, consistency and premium service delivery. We proudly operate 11 branches across Nasr City, Heliopolis, Sheraton & New Cairo, serving thousands of loyal members every day.We’re currently looking for a dynamic Customer Experience Manager to lead customer engagement, ensuring the highest level of satisfaction and service excellence across all customer touchpoints. This role requires a hands-on leader with strong communication, problem-solving, and people management skills.Key Responsibilities:-Build and maintain strong relationships with clients to ensure long-term satisfaction and retention.- Handle escalated customer issues with professionalism and efficiency.-Supervise day-to-day operations, ensuring smooth workflow and high service standards.- Set performance goals and KPIs for team members and monitor results.- Train, mentor, and motivate the team to deliver exceptional service.- Develop and implement customer service policies and procedures.- Collaborate with other departments (sales, operations, etc.) to ensure a seamless customer experience.- Analyze customer feedback and complaints to improve service quality.- Prepare and present regular reports on service performance to management.Requirements:- Bachelor’s degree in Business Administration or a related field.- 3-5 years of experience as a Customer Experience Manager or a similar role.- Strong leadership, communication, and interpersonal skills.- Experience in handling complaints and conflict resolution.- Ability to work under pressure and manage a team effectively.What We Offer:- Competitive salary + performance-based bonuses.- Medical & social insurance.- Free Gym Membership- Growth opportunities within a fast-expanding company.- A supportive and dynamic work environment.If you're passionate about making an impact, growing your career and being part of a well-established yet forward-thinking company, then Smart Gym is the place for you. You can also apply by sending your CV through email Hr.manager@smartgym4all.com