Customer Experience Manager

Company Description Mifta is transforming the home rental experience by consolidating the entire journey into a single, easy-to-use app. Renters can search, self-view apartments, make offers, pay, and register Ejari digitally, reducing the need for fragmented communications and manual processes. The platform is designed to simplify and streamline renting for both residents and real estate professionals. Mifta partners with brokerages, property managers, and developers to automate their leasing infrastructure and improve operational efficiency. The company focuses on delivering a modern, technology-driven rental experience in fast-growing markets.Role Description The Customer Experience Manager is a full-time, on-site role based in Dubai. This role is responsible for overseeing the end-to-end customer journey, ensuring renters and partners have a smooth and positive experience with the Mifta platform. Day-to-day tasks include monitoring customer interactions, resolving complex service issues, and implementing processes to improve satisfaction and retention. The Customer Experience Manager will collaborate closely with product, operations, and partner teams to gather feedback, analyze customer data, and design initiatives that enhance usability and support. The role also involves training frontline staff, creating customer communication standards, and reporting on key experience metrics to drive continuous improvement.QualificationsStrong customer-focused skills, including Customer Satisfaction and Customer Experience capabilities.Excellent Communication and Customer Service skills to interact effectively with renters and partners.Solid Analytical Skills to interpret customer data, identify trends, and propose informed improvements.Experience in customer success, account management, or service operations in a tech or real estate environment is beneficial.Ability to work on-site in Dubai and collaborate with cross-functional teams in a fast-paced setting.Proficiency with CRM tools and customer feedback platforms is an advantage.Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent practical experience.