Customer Experience Manager

Please note: To be successful in this position you must have a background in fitness equipment sales and/or extensive experience in health club management. Please do not apply if you do not meet those requirements.Les Mills is a global fitness company that inspires millions of people to get moving every week. They engage with us and rely on us for the world’s best group training. From our base here in Dubai our highly motivated team manages over 20 different countries. Dubai to New Delhi, Jeddah to Johannesburg we're growing quickly.As a Customer Experience Manager you will tasked to grow our customer base and support our existing club partners. You will be responsible for the success and performance of Les Mills in the region. This is no small task, our unwavering mission is a fitter planet; we already move millions per week and we're just getting started.You must be a high achiever and enjoy working in a fast paced performance focused environment. You must be able to work with autonomy, be self-motivated and reliable. You are effective in time management, strong in sales, take pride in your negotiation skills and thrive on closing a deal. Like us, you are committed to help your partners achieve success.Your accountabilities will include:Achievement of retention and program growth targets and club partner loyalty targets and execution of the Les Mills value propositionThe successful launch of all new Les Mills PartnersPlan and coordination of trainings and education to meet LM IMEA business requirements and provide exceptional and on brand experience to club partners.Assist in identifying new opportunities and infringement opportunitiesYou will be part of a value driven company and team that is passionate about making a real difference in the world. You'll live our team values: we trust one another, commit to decisions/plans of action and hold each another accountable for delivering committed targets and results.Please note this role will involve business travel. The successful candidate would ideally be fluent in both Arabic and English and must be based in the UAE.The fine print: Please note there is no relocation provision for this role. Please do not apply if you are not based in the UAE. Due to the volume of applicants unfortunately we're only able to communicate to those whose applications we're progressing. Please do not apply if you do not have fitness industry experience.