Customer Experience Manager

Customer Experience Manager | Energy & Utilities📍 Oxfordshire – hybrid, 3 days per week💷 £60,000–£70,000I’m working with a rapidly growing organisation within the energy and infrastructure sector looking to appoint a Customer Experience Manager.This role will take real ownership of the end-to-end customer journey, helping build and deliver a market-leading customer experience as the business continues to scale.Key responsibilities:

• Own and improve customer experience processes
• Oversee metering, billing and customer service performance
• Manage escalated complaints and resolutions
• Support credit control and timely revenue collection
• Monitor customer satisfaction and service KPIs
• Ensure compliance with relevant consumer regulations
• Support the onboarding of new customersWe’re looking for someone with strong customer operations experience within a regulated environment such as energy, utilities, telecoms or financial services.Experience of metering & billing, CRM systems and regulated customer service would be particularly valuable.Interested? Apply directly or message me for a confidential conversation.