Customer Experience Manager – Community Management

We are seeking a highly experienced Customer Experience Manager to lead and enhance the customer experience function across a residential community portfolio in the UAE. The role will be responsible for establishing CX strategies, driving service excellence, improving customer satisfaction, and ensuring a seamless homeowner journey from handover through ongoing community living.RequirementsProven experience in customer experience, customer care, or service excellence, preferably within real estate development, community management, or residential property operations.Demonstrated experience leading customer-facing teams, including concierge operations and outsourced service providers.Strong expertise in complaints management, service recovery, customer satisfaction measurement, and process improvement.Experience with CRM platforms, customer portals, CX reporting tools, and performance dashboards.Strong leadership, stakeholder management, analytical, and communication skills.Good understanding of customer service standards and applicable UAE data protection requirements.