Customer Experience Manager ( Retail )

Customer Experience/ Strategy Manager is responsible for developing and executing strategies that improve customer acquisition, engagement, retention, satisfaction, and overall customer value.

Location: Dubai,U.A.ESalary : AED 20000-22000+ benefits.

Key ResponsibilitiesDevelop customer strategies aligned with overall business and commercial objectives.Analyze customer data, behavior, feedback, and market trends to identify opportunities.Segment customers and develop targeted strategies for different customer groups.Identify opportunities to improve customer experience and journey across key touchpoints.Work with Sales, Marketing, Product, Operations, and Customer Success teams to execute strategic initiatives.Build business cases and recommendations using customer and commercial insights.Monitor KPIs such as retention, churn, customer lifetime value, satisfaction, engagement, and revenue.Lead strategic projects designed to increase customer loyalty and profitability.Present insights, recommendations, and performance updates to senior leadership.Continuously assess competitors and market developments to inform customer strategy.Ideal Candidate:5–8+ years of experience in customer strategy, consulting, commercial strategy, customer experience, marketing, or a related field.Strong analytical and problem-solving skills.Comfortable working with customer data and translating analysis into actionable recommendations.Strong stakeholder management and communication skills.Commercially minded, with a strong understanding of customer economics and business performance.Experience managing cross-functional projects.Strong presentation and storytelling skills.