Customer Experience Specialist

Area of Knowledge: In-depth understanding of company offerings.Effective communication and problem resolution.Proficiency in customer management tools.Knowledge of internal procedures and escalation protocols.Handling customer interactions across phone, email, and chat.Strong listening and communication skills.Key Responsibilities:Address customer inquiries and resolve complaints effectively.Ensure accurate information is provided to customers.Maintain high service standards and meet deadlines.Offer support, resources, and assistance to customers and team members.Monitor customer interactions and ensure issue resolution.Collect and implement feedback from customers and team members.Maintain necessary tools and equipment to support service functions.Other tasks as assigned by the direct manager.Minimum requirements of role:Bachelor's degree in Business Administration, or related field.0 to 2 Years of Experience in insurance or related field.