Customer Insight Manager

BRINGING IT TO THE ROLE  As our Customer Insights Manager, you will: Lead YOMA F&B’s customer and market understanding through data-driven insights, research, and analytics; specifically for KFC Myanmar & YKKO. Provide strategic recommendations that influence product development, menu optimization, pricing, communication, brand positioning, and overall customer experience for relevant brand teams & management. This role will directly report to Head of Marketing; YOMA F&B.  A. Consumer & Market Research • Develop annual research roadmap (brand health, customer satisfaction, product testing, etc.). • Conduct and manage qualitative and quantitative research to understand customer behaviors. • Work with external research agencies when needed. • Analyze market trends, competitor offerings, and category shifts. B. Data Analytics & Reporting • Manage & Analyze sales data, transaction patterns, and digital analytics. • Provide actionable insights for menu planning, promotions, pricing, and operational improvements. • Build and maintain dashboards for key metrics (customer satisfaction scores, repeat rate, NPS, etc.). • Prepare insights reports for senior leadership. C. Customer Experience Insights • Conduct customer journey mapping across dine-in, takeaway, and delivery. • Identify pain-points and recommend improvement opportunities. • Support the Retail Marketing & Operations team with insight for store experience improvements. D. Collaboration • Work closely with Food Innovation, Retail Marketing, Brand Marketing, Corporate Sales, Creative, and Operations teams to inform strategies. • Provide insights to support new product development and menu optimization. E. Strategic Advisory • Present monthly insight updates and strategic recommendations directly to the Head of Marketing & related leadership members. We are looking for: • Bachelor’s degree in marketing, Business Analytics, Economics, Statistics, or similar field. • 4–6 years’ experience in research, analytics, or insights roles. • Experience in F&B or retail industry is a strong advantage. • Strong knowledge of data analytics tools (Excel, Power BI, Google Analytics, etc.). • Experience with consumer research design and data interpretation. • Strong analytical and problem-solving skills. • Ability to translate data into actionable recommendations. • Good communication and storytelling skills (turning complex data into simple stories). • Business-savvy with customer-centric mindset. • Detail-oriented, organized, and methodical. BUCKETS OF BENEFITS  • Leading Global Brand with KFC • Leading Myanmar Company with Yoma Group • Unrivaled Culture • Career Advancement & Development to unlock your full potential. • Competitive Compensation & Benefits • Ferry Provide  • Lunch provides (3 days per week) • Monthly Staff Reward Meal (KFC/YKKO) products  • Ph Bill/B2B plan  READY TO APPLY?  Please send your application to kfchrd@kfc-myanmar.com. Check out our website www.kfc.com.mm for more information about what life is like at KFC Myanmar.  BE ORIGINAL  It’s not just what you do at KFC. It’s the way you do it. Unapologetically you, undeniably original. You’ll work with colleagues who all bring their originality to the table, who bring energy, spirit and sizzle to the restaurant floor and make every shift high flyin’ and high fryin’. We take your ambition seriously; you’ll be treated with respect and supported in everything you do as you roll up your sleeves and bring finger lickin’ good chicken to our customers. And whatever your journey looks like, we’ll help you get there. From flexible schedules to cross-training and the chance to earn qualifications, we got you. There are all kinds of opportunities at KFC.