Customer Onboarding & Implementation Specialist

Magnet.me is changing how companies hire. Instead of one-off applications and transactional databases, we help employers build lasting talent connections — so they can hire faster, build stronger talent communities, and create better career opportunities for professionals.We’re looking for an Customer Onboarding & Implementation Specialist who takes ownership of how new customers get started with Magnet.me. You’ll guide customers from kick-off to successful implementation, help them embed Magnet.me and our Talent Communities into their recruitment processes, and continuously improve how we onboard and implement customers as we grow.The roleAs our Onboarding & Implementation Specialist, you’ll take the lead in getting new customers successfully up and running with Magnet.me. You’ll join our Commercial team and work closely with Account Executives and Account Managers, from preparing tailored demos to leading online and in-person onboarding sessions.A key part of your role will be helping customers implement our Talent Communities across their candidate journey, including their website, applicant communication and recruitment processes.But you won’t just execute our existing approach. As Magnet.me and our product continue to develop, you’ll also improve how we onboard and implement customers. You’ll analyze results, identify opportunities and build scalable processes that help customers get value from Magnet.me faster.What you'll doOwn the onboarding and implementation of new Magnet.me customers from kick-off to go-livePrepare tailored customer demos and implementation plansHelp customers successfully implement Magnet.me and Talent Communities into their recruitment processes and candidate journeyLead online and in-person onboarding and implementation sessions with both small and larger customer teamsWork closely with Sales and Account Management to ensure a smooth handover and strong start for every new customerAdvise customers on implementation best practices and translate their needs into concrete actionsAnalyze implementation results and use these insights to continuously improve our processes, playbooks and ways of workingGather customer feedback and translate recurring needs and challenges back to our Product and Commercial teamsWhat we're looking forYou enjoy working directly with customers, but also like improving what happens behind the scenes. You take initiative, are comfortable leading customer conversations and proactively look for ways to make things work better.You bring:A completed HBO or WO degree1–5 years of relevant work experience in a commercial, customer-facing role, with experience in onboarding, implementation or managing customer projectsExperience working directly with B2B customers and independently leading customer meetingsStrong communication and presentation skillsA proactive, self-starting mindset and a strong sense of ownershipAn analytical and result-driven mindset, with the ability to turn insights into improvementsThe ability to understand customer needs, translate them into practical solutions and challenge customers when neededFluency in Dutch and EnglishWhy Magnet.meAt Magnet.me, you’ll help reshape how recruitment works. You’ll work in a close-knit team of around 20 people, with direct impact on customer success, retention and growth.We’re in an exciting scale-up phase: a lot is already in place, but there’s still plenty to improve, optimize and build. That means real ownership, short lines of communication and plenty of room to help shape how we onboard and implement customers.What you can expectBase salary: €3,100–€4,500 gross per month (excl. holiday allowance)A role with real ownership and customer impactThe opportunity to help shape the future of Talent Communities at Magnet.meDirect impact on customer growth, retention and hiring successA collaborative and ambitious teamHybrid working environmentOffice in RotterdamRoom for growth and development