Customer Operations Manager – Clinical & Occupational Health
Altheon Health · Athens, Attiki, Greece
Tailor my CV for this job — freeCombining smart wearable technology, physiological monitoring, and digital platforms, Altheon delivers integrated solutions that support patient care, workplace health and safety, and preventive healthcare.About the RoleWe are looking for a proactive, tech-savvy, and resourceful Customer Operations Manager to manage customer onboarding, technical support, and ongoing service delivery for our wearable health monitoring solutions across clinical and occupational health environments.Key ResponsibilitiesManage customer onboarding, system setup, training, and deployments.Provide ongoing customer support and build strong customer relationships.Troubleshoot hardware, software, connectivity, and application issues.Identify, reproduce, and resolve bugs, coordinating with R&D and product teams when needed.Coordinate customer operations, including device logistics, replacements, and service requests.Collect customer feedback and improve support processes and service quality.Requirements1-3 years of experience in customer operations, technical support, or similar roles.Strong technical aptitude and hands-on troubleshooting skills.Excellent interpersonal, communication, and customer service skills.Resourceful, proactive problem solver with a strong sense of ownership.Highly organized, adaptable, and capable of multitasking in a fast-paced environment.Ability to work independently and coordinate across international teams.Fluent Greek and strong English.Willingness to travel to customer sites across Greece.Advantage - Bachelor's degree in IT, Engineering, Biomedical Engineering, Healthcare Technology, or a related field. Advantage - Experience with medical devices, digital health, wearables, or healthcare environments.Advantage - Experience in a startup or growing technology company.