Customer Operations Specialist

Biletino, an innovative full-service event ticketing platform, is seeking a dynamic and results-oriented customer operations specialist to oversee our customer service and event operations. If you have a passion for ensuring customer satisfaction, streamlining operational processes, and contributing to the success of exciting events, and if you're adept at leveraging AI to optimize workflows, we want to hear from you!Position: Customer Operations Specialist

Location: Istanbul

Job Description

Manage and optimize daily customer service and call center operations to ensure exceptional service delivery.Plan, coordinate, and execute event operations, ensuring seamless execution and a positive experience for attendees.Develop and implement operational procedures to improve efficiency and effectiveness.Monitor key performance indicators (KPIs) and implement strategies to achieve operational targets.Manage and mentor a team of customer service and event operations staff.Collaborate with other departments, including sales, marketing, and technology, to ensure alignment and achieve company goals.Resolve escalated customer issues and handle complex operational challenges.Analyze data and generate reports to identify trends and areas for improvement.Utilize AI tools to analyze, streamline, and improve operational processes, workflows, and decision-making.

Qualifications

Bachelor's degree in a related field from a university.Experience (2+ years) in customer service and/or call center operations, with a strong understanding of best practices.Demonstrated experience in event operations, including planning, logistics, and on-site management.Good English communication skills (both written and verbal).Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Strong leadership, teamwork, and interpersonal skills.Exceptional problem-solving, decision-making, and analytical abilities.Customer-centric mindset with a focus on delivering outstanding service.Ability to work effectively under pressure and manage multiple priorities.Demonstrated ability to leverage AI tools to enhance operational efficiency and effectiveness.Bonus Points:Knowledge of accounting principles and sales management processes.Experience with CRM software.Project management certification.Why Biletino?Opportunity to play a key role in a leading company in the entertainment industry.Dynamic and collaborative work environment.Career growth and development opportunities.Competitive salary and benefits package.Be part of a team that creates memorable experiences for our customersClick to Review the Candidate Privacy Notice:https://biletino.com/tr/content/career/