Customer Operations Specialist – iGaming (French and German) | Malta

You’re customer-focused, searching for new challenges and want to actively build with us from Day 1?Our new premium online casino with an established customer base is launching in December 2026. We’re looking for French and German speaking Customer Operations Specialists to join our core team in Malta.What You’ll Get€35,000–€40,000 gross annual salary, depending on experience and qualifications Additional €3,000–€4,000 gross per year for night shifts Private health insurance Performance bonus in March 25 vacation days + 1 extra vacation day for every public holiday worked Permanent, full-time employment (40 hours per week) Fast opportunity to advance within the companyYou’ll be part of the core launch team for our premium casino, with the opportunity to specialize in a dedicated department shortly after general onboarding. A small number of the core team will be promoted to VIP Managers within the first 3 months.Who You AreProfessional experience in the iGaming industry (CS, Payments, KYC, AML/Fraud, VIP) Fluent French or German and good English Trustworthy, full of ideas and happy to work in a dynamic environment Willingness to work shifts, including nights, weekends and public holidays Already based in Malta Where You’ll WorkThe role is based in Malta, with the office located in one of the following areas:Gżira, Malta Sliema, Malta This is a permanent, full-time position with a six-month probation period.What You’ll DoAs a Customer Operations Specialist, you’ll help ensure that customers receive smooth, reliable support across the casino’s services. Initially, you’ll help wherever support is needed and focus on the areas you enjoy most.Support customers via Live Chat and email Process payments and handle KYC/AML Responsible Gaming matters according to established procedures Building structures and processes together with your colleagues in the core team Work according to the team’s shift schedule, including weekends and public holidaysReady to build from Day 1 and be part of our new premium casino launch? Let’s talk.Skills: customer support,account management,vip management,communication,problem solving,sales,igaming,english,performance monitoring,client accounts,problem-solving,fluency in english,relationship building,customer relationship management,igaming knowledge