Customer Order Manager (all gender)

With over 20 years of industry experience, ALTEN Consulting Services GmbH offers its renowned customers from industry and business highly specialized engineering and IT services for the joint implementation of cross-industry and cross-technology solutions. Competence, commitment and passion unite all our employees at ALTEN Consulting Services GmbH. The focus is always on working together as partner, a strong sense of technology, personal contact with our customers and the creativity of each individual. Become part of our success story.Gehalt: 72.000 - 83.000 Euro, Wochenstunden: 35 StundenStandort: HamburgReferenznummer: #506818Make it happenYOU...act as the central point of contact for Airbus Proprietary Parts Repair, Lease and Exchange Services, supporting Satair’s global customer base and repair station networkmanage repair, lease, exchange and conversion orders while ensuring suppliers and repair stations comply with agreed contractual obligations and KPI targetsserve as the primary contact for airlines, MROs and other customers regarding process updates, commercial matters, AOG (Aircraft on Ground) requests and order managementanalyze customer issues and complaints and coordinate effective solutions with internal Airbus and Satair stakeholders as well as external partners across the entire supply chainensure daily communication with repair stations to meet performance objectives related to delivery times, costs and qualitysupport purchasing, sales processing and material management activities for Airbus proprietary partsprepare performance reports covering new, closed and open claims, Shop Processing Time (SPT), Turn-Around Time (TAT) and action trackinglead and support projects aimed at process optimization and the development of future ways of workingBe our forward thinkerYOU...hold a degree in Business Administration, Supply Chain Management, Logistics, Industrial Engineering, Aviation Management or a related fielddemonstrate experience in customer service, supply chain management, order management or aftermarket services, ideally within the aviation or aerospace industrypossess strong analytical and problem-solving skills with the ability to manage complex operational processesshow excellent stakeholder management skills and confidently collaborate with customers, suppliers and internal departmentshandle multiple priorities effectively while maintaining a high level of quality and customer focuscommunicate fluently in English and German, both written and spoken