Customer Portfolio Management Manager

getirfinans operates within Banking as a Service model, having established partnerships with players at banking sector.In this role, you will lead the design of customer segmentation, loyalty programs, and the end-to-end execution of growth-focused campaign management.What You’ll Be DoingCustomer Base Management: Design and manage strategies for customer activation, deepening (cross-sell/up-sell), and retention, overseeing their performance.CVM & Lifecycle Programs: Establish, automate, and continuously optimize Customer Lifecycle programs (including onboarding, churn prevention, etc.).Segmentation & Profiling: Lead advanced customer profiling and segmentation studies to define unique value propositions and targeted actions for each segment.Campaign Management: Manage periodic and ad-hoc campaigns targeting specific audiences through A/B testing and performance analysis.Loyalty & Value Proposition: Lead the design and execution of the Loyalty Program and the development of Getirfinans's customer value propositions.Partnerships: Proactively identify and secure 3rd party business collaborations to support customer growth and manage the execution processes of these partnerships.What You’ll BringA Bachelor's or Master's degree in Business, Statistics, Engineering, or a related field.min 4-5 years of professional experience, with a preference for at least 2 years in CVM, Growth, Segment Management, or CRM within the financial services (banking/fintech) or e-commerce sectors.Deep knowledge and hands-on experience in Customer Lifecycle programs and segmentation strategies.Strong analytical mindset and proficiency in managing campaign performance through data-driven approaches.Ability to work independently in a fast-paced, dynamic, and results-oriented environment.Advanced English communication skills (both written and spoken).Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We’re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That’s why we hire and promote people with equity and equality in mind.We will process your personal data as part of our recruitment procedures. To find out more, please consult our Candidate Privacy Notice.