Customer Reception & Follow-Up Supervisor

We are looking for a professional and customer-focused Customer Reception & Follow-Up Supervisor to join our team at our Mecca Street showroom.The successful candidate will oversee reception activities and ensure customers receive timely, professional support throughout their journey—from their initial visit and design coordination to payment follow-up, installation, and post-service satisfaction.📍 LocationMecca Street Showroom — Amman, Jordan🕒 Working HoursFive working days per weekOne additional day off per weekFriday is a fixed holiday9:30 AM – 7:00 PMKey Responsibilities• Supervise daily reception operations and support the reception team.• Welcome customers, register their information, and direct them to the appropriate departments.• Respond promptly to customer inquiries and provide regular project updates.• Coordinate between customers and the sales, design, measurement, finance, delivery, and installation teams.• Follow up on designs, requested modifications, approvals, payments, and project timelines.• Prepare and review daily, weekly, and monthly customer follow-up reports.• Monitor customer payments and issue receipts in accordance with company procedures.• Collect and analyze customer satisfaction surveys and follow up on cases of dissatisfaction.• Maintain accurate customer records and protect confidential information.Qualifications• Diploma degree or higher, preferably in Business Administration, Marketing, or a related field.• 2–5 years of experience in customer service, reception, or project follow-up.• Previous supervisory experience is preferred.• Strong communication, organization, reporting, and problem-solving skills.• Good command of English.• Proficiency in Microsoft Office and customer management systems.• Ability to manage priorities and handle multiple customer requests efficiently.