Customer Relations

GEARYS Beverly Hills has been voted one of Los Angeles Business Journal's Best Places to Work 2026!About the Role:As a Customer Relations Specialist at GEARYS Beverly Hills Rolex Boutiques, you will be the voice of GEARYS Beverly Hills across a variety of channels, fostering positive relationships and exceeding guest expectations at every interaction. You will play a vital role in managing all incoming and outgoing communications, ensuring our guests feel informed, valued, and connected throughout their experience.What You'll Do:Field, initiate, and respond to all guest communications through multiple channels, including email, social media platforms (direct messages & comments), online review sites (Google, Yelp), and phone calls.Initiate post-visit communications to nurture relationships and gather valuable feedback.Schedule in-store appointments efficiently via phone, email, and website submission forms, ensuring a smooth guest journey.Though not directly interacting with guests in person, you'll embody the GEARYS Beverly Hills spirit through professional and informative communication.What We're Looking For:Excellent written and verbal communication skills, with a focus on clarity, professionalism, and a friendly tone.The ability to manage multiple communication channels simultaneously while prioritizing effectively.Proficiency in using email, social media platforms, online review sites, and CRM software for professional communication.Highly organized with a keen eye for detail, ensuring accurate and efficient communicationA genuine interest in understanding guest needs and fostering positive relationships.Collaborate seamlessly with colleagues to ensure a smooth guest experience and provide ongoing support.Experience scheduling appointments and managing calendars effectively.Why GEARYS Beverly Hills?Competitive Compensation ($25-$28 per hour) and bonus potentialComprehensive benefits packageOpportunity to work with a prestigious brand and passionate team