Customer Relations Manager

Location: Saudi ArabiaEmployment Type: Full-timeJoin our client's growing team!Our client, a leading company operating in the Information Technology and Digital Solutions sector, is seeking a Customer Relations Manager to lead its customer service team and ensure an outstanding customer experience.The successful candidate will play a key role in maintaining customer satisfaction, managing escalations, and continuously improving service quality.Key ResponsibilitiesLead and supervise the Customer Relations team.Ensure a high level of customer satisfaction across all communication channels.Manage customer complaints and complex escalations.Monitor team performance and customer service KPIs.Develop and implement initiatives to improve customer experience.Coordinate with internal departments to resolve customer issues efficiently.Prepare performance reports and recommend process improvements.Coach and develop team members to achieve operational excellence.Ensure compliance with company policies and service standards.RequirementsPrevious experience managing a customer service or customer relations team.Strong leadership and communication skills.Experience handling customer complaints and escalations.Customer-focused mindset with strong problem-solving abilities.Experience using CRM systems.Excellent organizational and reporting skills.Fluent in English (Arabic is an advantage).