Customer Relations Officer

Job Description SummaryWe are seeking a professional and customer-focused Customer Relations Officer to manage communication and coordination with clients, healthcare providers, trainees, research partners, and other stakeholders across our Molecular Diagnostics, Research, and Training services.Key ResponsibilitiesHandle client inquiries through phone, email, and other communication channels.Provide approved information on laboratory services, training programs, requirements, pricing, and timelines.Coordinate appointments, sample-related communication, training registrations, and follow-ups.Liaise with laboratory and internal teams to provide timely updates to clients.Maintain accurate records of inquiries, leads, follow-ups, and customer interactions.Coordinate customer concerns and complaints with the appropriate Technical, Operations, or Quality team.Support communication with hospitals, clinics, universities, researchers, students, and corporate clients.Assist with trainee registration, scheduling, certificates, and post-training follow-up.Support customer feedback and satisfaction monitoring.Maintain confidentiality and professional communication at all times.Qualifications & ExperienceBachelor’s degree in Healthcare Administration, Business Administration, Life Sciences, or related field.Minimum 2–3 years of experience in healthcare, laboratory services, customer relations, or a related environment.Strong Arabic and English communication skills.Excellent interpersonal, customer-service, organizational, and follow-up skills.Experience with CRM or customer-management systems is an advantage.