Customer Relationship Intern

Company Description Shivansh Consultants is a premier visa and immigration consultancy that supports individuals, families, students, and professionals in achieving their international aspirations with confidence. With over 2,000 successful cases, our firm offers end-to-end assistance across visa categories for more than 50 countries, including Canada, the USA, the UK, Australia, and Schengen nations. Backed by associations with AILA, RCIC, and MARA, we operate with a strong focus on legal compliance, transparency, and ethical practices. Clients choose us for our high visa success rate, personalized guidance, and comprehensive support.Role Description & Key Responsibilities This is an on-site internship based in Ahmedabad. You will support daily client-facing activities and serve as a crucial point of contact, ensuring a positive and trustworthy experience for individuals seeking visa and immigration services.Daily Operations: Work on-site in Ahmedabad during regular office hours (11:00 AM to 6:30 PM).Client Communication: Act as the first point of contact by responding to client inquiries and coordinating appointments.Service Guidance: Clearly explain our service offerings and collect or verify basic client information.Record Keeping: Maintain accurate and up-to-date records of all client interactions.Application Tracking: Follow up with clients regarding pending documents or application stages.Team Collaboration: Collaborate with consultants and operations staff to track client satisfaction and gather feedback for service improvements.Query Escalation: Efficiently identify and escalate complex queries to senior team members.QualificationsEducation: Currently pursuing or recently completed a degree in Business, Commerce, Management, or a related field (candidates from other disciplines with relevant skills are encouraged to apply).Customer Service: Strong dedication to client satisfaction with the ability to handle inquiries and assist clients throughout their engagement.Communication: Clear and professional verbal and written communication skills, including active listening.Problem Solving: Analytical skills to understand client needs, identify issues, and recommend appropriate next steps.Technical Skills: Basic proficiency in office productivity tools (e.g., email, spreadsheets, and CRM or client-tracking systems).Work Style: Strong attention to detail, excellent organizational skills, and the ability to collaborate effectively in a fast-paced environment.