Customer Relationship Management Associate - Real Estate

This role supports the delivery of post-sales service excellence, helping customers move smoothly from sales to community onboarding. You will process day-to-day post-sales transactions, support VIP client services, log and follow up on customer cases, and keep accurate records that contribute to high customer satisfaction levels. You will be a reliable point of contact for customers, ensuring every interaction reflects the highest standards of quality and professionalism.

Responsibilities

• Property Transfers & NOCs – Process transfer requests and prepare NOCs for residential units and plots, verifying documents and collecting payments to ensure timely, compliant completion.
• Post-Sales Onboarding & VIP Services – Support customer onboarding, including tailored VIP services for high-net-worth clients, coordinating appointments, documentation and handovers for a smooth move into the community.
• Complaint & Case Management – Log enquiries and complaints, resolve first-level cases within agreed timelines, escalate complex issues to the Manager, Signature Services, and keep case records up to date.
• Customer Account Management – Act as the day-to-day contact for an assigned portfolio of post-sales accounts, responding to calls, emails and walk-ins, and keeping Salesforce records accurate.
• CSAT Targets – Help meet team CSAT targets through consistent, courteous service, and flag recurring issues and feedback to the Manager.
• Process Improvement & Reporting – Follow post-sales procedures, suggest practical improvements, and maintain trackers and regular reports on transactions, cases and service metrics.
• Bachelor’s Degree in Business, Management, or a related field - An advanced degree or certifications relevant to the real estate sector (such as Real Estate Management or Customer Service Excellence) are a plus.
• A minimum of 2 years of experience in a customer-facing role, preferably in the real estate industry with exposure to post-sales services, property transactions, or premium customer care.
• Technical Proficiency - Good working knowledge of MS Office Suite; experience with Salesforce or a similar CRM system for data entry, case tracking, and reporting is preferred.