Customer Relationship Management Executive

Job SummaryWe are looking for a smart, presentable, and customer-focused CRM Executive to join our team. The ideal candidate will be responsible for managing customer relationships, handling customer inquiries, following up with leads, and providing excellent service to VIP and loyalty customers.Key ResponsibilitiesManage customer inquiries through phone calls, WhatsApp, chat, and other communication channels.Maintain strong relationships with existing customers and VIP clients.Follow up with customers, sales leads, and inquiries to improve customer engagement and sales opportunities.Handle customer feedback, complaints, and service requests professionally.Manage customer databases and update records in the CRM system.Inform customers about new collections, promotions, offers, and special events.Coordinate with retail sales teams to ensure timely customer follow-up and service.Support customer loyalty programs and customer retention initiatives.Ensure a high standard of customer service and a positive customer experience.Candidate RequirementsCandidate with a smart, presentable, and professionally groomed appearance.Excellent verbal and written communication skills.Strong customer service and relationship-management skills.Experience in CRM, customer service, retail, or luxury retail.Good knowledge of WhatsApp communication, call handling, lead follow-up, and customer coordination.Ability to handle VIP and loyalty customers professionally.Good computer skills and familiarity with CRM systems.Proactive, organized, responsible, and customer-oriented.Ability to work effectively as part of a team.Preferred QualificationsJewellery industry experience will be a strong advantage.Experience in luxury retail or premium customer service is preferred.Additional language skills will be an added advantage.