Customer Resolution Centre & Card Services Officer (Night Shift)

Provide customer support for card and banking services during night-shift operations. Assist customers with inquiries, resolve service issues, monitor card transactions, and ensure compliance with bank policies and service standards.Key ResponsibilitiesHandle inbound and outbound customer inquiries via phone and digital channels.Resolve customer complaints and escalate cases when required.Assist with card activation, blocking, replacement, and transaction inquiries.Monitor and process card transaction authorization requests.Identify suspicious transactions and report potential fraud cases.Maintain accurate records of customer interactions and incidents.Coordinate with internal teams to resolve technical and operational issues.Follow service quality, security, and compliance requirements.