Customer Sales Advisor

Location: Woodford, Berkeley, Gloucestershire GL13 9JRWorking Pattern: Office-BasedGraveClean is looking for a confident and friendly Customer Sales Advisor to join our growing team in Berkeley.This is an inbound, consultative sales role where you will speak with customers interested in our headstone cleaning and restoration services, understand what they need, explain the options available and support them through to booking.We are looking for someone with proven sales experience who enjoys speaking with customers, builds rapport naturally and is confident progressing enquiries into sales without using a hard-sell approach.What you'll be doingManaging inbound enquiries by phone and emailBuilding rapport and understanding customer needsExplaining our services, pricing and booking process clearlyPreparing and sending accurate quotationsConfidently asking customers if they would like to proceedFollowing up quotations and outstanding enquiriesHandling questions and objections professionallyKeeping accurate customer and sales recordsPreparing confirmations and invoicesWorking closely with our Office Coordinator and Headstone TechniciansWhat we're looking forSales experience is essential for this role.You will also need:A proven ability to convert enquiries into salesStrong verbal and written communication skillsThe ability to build rapport quickly and listen carefullyConfidence discussing pricing and asking customers to proceedStrong organisation and follow-up skillsExcellent attention to detailA proactive approach to managing customer enquiriesConfidence using CRM systems and other digital toolsTelephone or consultative sales experience would be particularly beneficial, as would experience working with sales targets, quotations or a sales pipeline.About the roleThis is a fully office-based position at our Berkeley office, working closely with a small and growing team.At GraveClean, we believe good sales is about understanding what a customer needs, giving them clear information, following up when you say you will and confidently helping them take the next step.GraveClean is committed to creating an inclusive workplace and welcomes applications from all qualified candidates.Please send your applications along with a brief description of your sales experience and the type of customers or products/services you’ve sold to Amanda at amanda@graveclean.co.uk