Customer Service Adviser

Job Description

The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers.

Responsibilities

Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned serviceEnsures that appropriate actions are taken to resolve customers' problems and concernsMaintains customer accounts and records of customer interactions with details of inquiries, complaints, or commentsUses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staffPerforms other related technical duties with the operation team as assignedFollow up on customers' requests or complaints with another departmentRequirementsBachelor's degree in business management, Supply Chain, Information System Management, or any related field1+ Customer service experience and preferred in the logistics industryKnowledge of Zendesk, Freshdesk, and Zoho Desk systems, or any other CRM system is preferredAbility to learn our service and the process of the workAbility to work in shiftsKey Skills & Core CompetenciesExcellent communication skills including active listeningKnowledge of Microsoft Office (Excel, Word, PowerPoint)Service-oriented and able to resolve customer complaintsAbility to learn new softwareSelf-taught skillLanguageNative ArabicIntermediate English