Customer Service Advisor

Company Description The Wimbledon Smokehouse is dedicated to producing high-quality smoked fish using carefully selected fresh ingredients. The business supplies its products to Michelin-starred and other high-end restaurants, casual dining venues, and specialist fishmongers. Team members contribute to maintaining rigorous standards of taste, texture, and consistency in every product. Applicants can expect to join a small, quality-driven operation where attention to detail and pride in craftsmanship are central.Role Description The Customer Service Advisor is a full-time, on-site role based in London. This position is responsible for handling customer inquiries by phone, email, and in person, ensuring prompt, accurate, and courteous responses. Day-to-day tasks include managing orders, resolving delivery or product issues, providing product information, and coordinating with production and logistics teams to meet customer expectations. The role also involves maintaining customer records, gathering feedback on service and product quality, and supporting account relationships with restaurants, retailers, and other partners. The advisor helps uphold the smokehouse’s reputation for reliability, responsiveness, and premium service.Qualifications Strong customer-focused service skills, with a commitment to understanding and meeting customer needs.Experience maintaining high levels of customer satisfaction through timely and effective issue resolution.Professional telephone manner and clear, confident communication skills for inbound and outbound calls.Background in customer support or customer service, ideally in food, hospitality, or retail environments.Good organizational skills and attention to detail when managing orders, customer records, and follow-ups.Ability to work on-site in London, collaborate effectively with a small team, and manage busy periods calmly.Basic computer literacy (email, order systems, spreadsheets) and willingness to learn internal tools.Previous experience in a client-facing role and an interest in food or hospitality are beneficial.