Customer Service Advisor

As MOVE DANCE continues to grow as the leading online destination for dancewear, we’re looking for a full time Customer Service Advisor who shares our passion, energy, and commitment to excellence.This is an exciting opportunity to join our Customer Care team on permanent contract.This would suit someone whoIs friendly, empathetic and loves helping peopleCommunicates clearly and kindlyIs able to commute to our location just off the M56, 3 days per weekIf you're ready to make an impact and join us on our journey we'd love to hear from you.Our Customer Care team is at the heart of the MOVE DANCE experience. We’re passionate about delivering exceptional service and ensuring every customer feels supported, valued and inspired throughout their journey with us. Whether they’re reaching out for help, reassurance or resolution, our mission is to offer a fast, friendly and trustworthy response every time.As a Customer Service Advisor, you’ll be the first point of contact for our customers when they need assistance. Your role will focus on reactive support, handling a wide variety of queries with care and professionalism. Experience with customer service tools such as Zoho Desk or Netsuite is a bonus, but most importantly, you should be ready to represent our brand values with every interaction.We can offer you:Hybrid workingEasy access location just off the M56A unique opportunity to work within an ambitious business with a great team of peopleWhat you’ll be responsible for:Responding to customer queries via inbound channels including phone, email, and live chatOffering clear, detailed information about our products and servicesTroubleshooting and resolving customer issues promptly and empatheticallyManaging returns, order queries, and delivery concerns with accuracy and careMeeting individual and team KPIs related to response time, resolution, and customer satisfactionCollaborating with other departments to escalate and resolve complex issuesCollecting and sharing customer feedback to help us improve the overall experienceBeing a positive, helpful, and trustworthy voice of the Move Dance brandWhat you will need to succeed:Customer centric approachSolution-orientated mindsetSelf-motivated with a positive, empathetic, friendly attitudeAbility to learn things quicklyExcellent problem solving skillsClear, effective and confident communicatorExcellent verbal and written EnglishAdditional European language skills (particularly French or German) are desirable but not essential.At MOVE DANCE, we’re more than a dancewear brand — we’re a passionate team driven by a love for dance and a deep understanding of the dancer’s journey. Our mission is simple: to inspire confidence and empower the dance community through high-quality, accessible dancewear. We support dancers at every stage with thoughtfully designed, high-performance collections and carefully curated pieces from the industry’s best brands.