Customer Service Advisor

About UsHawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.The Role We are looking for a Customer Service Associate to engage with our customers across multiple channels, including telephone, email, social media, and Trustpilot.We are looking for a candidate that will provide a consistently high level of service, ensuring a seamless and positive experience for all customers. The role requires exceptional written communication skills, a professional telephone manner, and strong interpersonal abilities.Responsibilities & DutiesRespond promptly to customer inquiries via email, chat, phone, and social mediaAssist customers with orders, returns, exchanges, and product informationResolve customer complaints efficiently while maintaining a professional toneMaintain up-to-date knowledge of products, promotions, and company policiesCollaborate with internal teams (logistics, marketing, e-commerce) to resolve issuesAccurately document customer interactions in the CRM systemIdentify opportunities to improve customer experience and provide feedbackRequirementsPrevious experience in customer service, preferably in retail or fashionStrong written and verbal communication skillsAbility to multitask and manage time effectively in a fast-paced environmentFamiliarity with CRM systems and customer support toolsProblem-solving mindset with attention to detailFlexible availability, including weekends or peak retail periodsPersonal Attributes:Collaborative and clear communicatorDetail-oriented with strong prioritisationProactive and ownership-focused