Customer Service Agent
Company · Cairo, Cairo Governorate, Egypt (On-site)
Tailor my CV for this job — free- Handle customer inquiries through calls, WhatsApp, emails, and social media. - Assist customers with product inquiries, fragrance recommendations, and order-related requests. - Follow up on orders, deliveries, returns, and exchanges. - Handle customer complaints professionally and ensure timely resolution. - Maintain positive customer relationships and high satisfaction levels. - Provide accurate information about products, promotions, and company policies. - Coordinate with relevant departments to resolve customer issues. - Previous experience in Customer Service. - Strong experience dealing with GCC markets and customers is a MUST. - Excellent English communication skills (spoken and written) is a MUST. - Strong communication, interpersonal, and problem-solving skills. - Ability to handle customer complaints professionally. - Experience in Retail, E-commerce, Perfumes, or Luxury Brands is a plus. - Competitive Salary. - Medical Insurance. - Social Insurance. - Professional Development & Growth Opportunities. - Supportive and Collaborative Work Environment.