Customer Service Agent

Do you want to be part of an amazing team of customer service specialists who work together to provide exemplary service? Is going above and beyond in your DNA? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility?Come join us! Executive Aviation is looking to hire part-time and full-time Customer Service Agents to work at the London Airport. We are looking for people with great customer service, who have flexible availability and who love working in the tourism industry. We offer a great training program. This role would report to the Customer Service Coordinator. What do we offer? Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.40-$21.45/hour. We offer comprehensive Health benefits for all part- and full-time team members. We have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals. The sky's the limit with Executive Aviation.Responsibilities Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:Helping passengers check-inPreparing aircraft for on-time departuresFacilitating deplaning and boarding of passengersGreeting passengers who are arriving from flightsFollowing airline specific check-in policies and proceduresPositively work with airline crewLight grooming dutiesKindly enforce airline and airport policies and procedures to passengersAnd more!Qualifications You are a true customer service champion with a minimum of two years’ in a customer-facing roleYou bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline serviceYou love to multi-task and are comfortable in a fast-paced where time pressures are a way of lifeYou are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.Previous airport experience is considered an assetPrevious experience with the Sabre reservation system is considered an assetFlexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidaysAn ability to meet all conditions of employment including:Restricted Area pass issued by Transport CanadaA criminal background checkHold a valid driver’s license