Customer Service Agent (Ecom)

About the jobWe’re hiring a Customer Service Agent for a proactive client satisfaction role, not reactive customer support.What You'll DoAssisting directly with clients in US time zones.Answering live calls and handling any/all callbacks.Respond promptly to customer inquiries via email, sms, phone.Answer product questions, troubleshoot issues and resolve customer complaints professionally.Follow up on unresolved customer queries to ensure a satisfactory resolution.Manage and close support tickets.Maintain clear internal notes for each interaction per customer.Tag and escalate important, urgent cases when necessary.Diagnose product, or order-related issues and resolve or escalate accordingly.Process order updates, returns, refunds, or customer profile updates, within policy guidelines.Follow all Standard Operating Procedures and escalation protocolsMaintain a high attention to detail and data accuracy in fulfilment updates.Actively participate in team huddles, or briefings.Share customer feedback or trending issues with the Customer Support Manager and suggest improvements where possible.What We're Looking For:Professional English communication skills are required (spoken and written)Comfortable leading calls and advising clients Proactive mindset - you notice problems early and act.Strong communication and time management skills.Comfortable working with global clients and flexible schedules.Working Hours:Full-time: 40 hours per weekFlexible monthly shift schedule.Salary: 33,000 THB per monthWhy Join Us:Fully remoteBe part of a team that’s redefining client support for businesses.Collaborate with a motivated, supportive group of professionals.Interested? Please apply directly through LinkedIn.