Customer Service & Billing Executive

Department: Billing & CollectionReports To: Accounts Manager – Billing & CollectionLocation: DubaiJob PurposeA Customer Service & Billing Executive manages customer inquiries, billing operations, payment processing, and account-related services while ensuring a high level of customer satisfaction. The role involves generating and reviewing invoices, resolving billing discrepancies, maintaining customer records, coordinating with internal departments, and assisting customers with account, payment, and service-related requests. The executive also monitors outstanding balances, follows up on collections, and ensures compliance with company policies and service standards while delivering professional and timely customer support.Key ResponsibilitiesGenerated and processed customer invoices accurately and on time. Verified billing data before invoice generation. Maintained customer billing records and updated account information. Resolved billing discrepancies and customer queries promptly. Reconciled customer payments with invoices. Prepared weekly and monthly billing reports. Worked with finance and operations teams to ensure accurate billing. Update collection records and maintain accurate payment tracking. Investigate abnormal consumption patterns and coordinated troubleshooting for inaccurate or missing meter data.  Qualifications & RequirementsBachelor’s degree3- 5 years of experience in related fieldLanguage proficiencyComputer ProficiencyInterpersonal skillsExperience in Billing and CollectionExperience in ReportingKnowledge or KPI’S. Knowledge to assess the KPI’SListening SkillsEffective Oral communication.