Customer Service & Inside Sales Representative

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 & 𝗜𝗻𝘀𝗶𝗱𝗲 𝗦𝗮𝗹𝗲𝘀 𝗥𝗲𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲𝗢𝗺𝗮𝗵𝗮 𝗦𝗽𝗼𝗿𝘁𝘀 𝗮𝗻𝗱 𝗚𝗮𝗺𝗲𝘀To be considered, you must email your resume and cover letter to careers@extramile.com.𝗖𝗼𝗺𝗽𝗲𝗻𝘀𝗮𝘁𝗶𝗼𝗻: $25/hour + performance based sales incentives𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗧𝘆𝗽𝗲: Full Time | 40 Hours Per Week𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Omaha, NE / Remote opportunities available𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗲: Saturday through Wednesday | Evenings & Weekends𝗔𝗕𝗢𝗨𝗧 𝗢𝗠𝗔𝗛𝗔 𝗦𝗣𝗢𝗥𝗧𝗦 𝗔𝗡𝗗 𝗚𝗔𝗠𝗘𝗦Omaha Sports and Games is a growing eCommerce company specializing in premium sports equipment, arcade games, fitness equipment, game room products, and recreational products.We help customers across the country find the right products for their homes, businesses, schools, and recreational facilities.Our mission is simple: 𝗚𝗼 𝘁𝗵𝗲 𝗲𝘅𝘁𝗿𝗮 𝗺𝗶𝗹𝗲 𝗲𝘃𝗲𝗿𝘆 𝘁𝗶𝗺𝗲.We're looking for a motivated Customer Service & Inside Sales Representative who takes pride in delivering exceptional customer service, enjoys helping people, and knows how to turn great conversations into sales.𝗔𝗕𝗢𝗨𝗧 𝗧𝗛𝗘 𝗥𝗢𝗟𝗘This is not your typical customer service position.You'll be one of the primary points of contact for our customers during evenings and weekends, when many other online retailers are unavailable.Your main responsibility will be answering incoming phone calls, responding to customer texts and emails, answering product questions, and helping customers confidently make purchasing decisions.You'll need to think quickly, research effectively, communicate clearly, and take ownership of customer conversations.We're looking for someone who doesn't just answer questions. They help customers find solutions, overcome purchasing concerns, and close sales.When incoming customer volume slows down, you'll proactively follow up with existing sales opportunities, abandoned carts, open quotes, and customers who haven't completed their purchases.Your goal is to deliver an incredible customer experience while helping our company grow.𝗞𝗘𝗬 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 & 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻

• Answer incoming customer phone calls immediately and professionally
• Respond quickly to customer text messages and emails
• Assist customers with product questions, shipping information, order updates, availability, and purchasing concerns
• Utilize our website, manufacturer resources, internal systems, and other tools to provide accurate information
• Take ownership of customer inquiries and follow through until their questions or concerns are resolved
• Ensure every customer receives friendly, knowledgeable, and professional service𝗦𝗮𝗹𝗲𝘀 & 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗚𝗿𝗼𝘄𝘁𝗵
• Help customers select the right products for their needs and budget
• Confidently recommend products and guide customers toward purchasing decisions
• Identify opportunities to upsell accessories, upgrades, and complementary products
• Overcome common purchasing objections and confidently ask for the sale
• Follow up with abandoned carts, open quotes, previous inquiries, and other sales opportunities
• Proactively contact potential customers during slower periods to generate additional revenue
• Help convert website visitors and incoming customer inquiries into completed purchases𝗜𝗻𝗱𝗲𝗽𝗲𝗻𝗱𝗲𝗻𝗰𝗲 & 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆
• Work independently during evenings and weekends with limited direct supervision
• Manage multiple customer conversations across phone, text, and email
• Prioritize incoming customer inquiries while staying productive with outbound sales opportunities
• Maintain accurate customer notes and follow up information
• Recognize when an issue requires management assistance and communicate it appropriately
• Take personal ownership of customer satisfaction, response times, and sales performance𝗪𝗛𝗢 𝗪𝗘'𝗥𝗘 𝗟𝗢𝗢𝗞𝗜𝗡𝗚 𝗙𝗢𝗥The ideal candidate is friendly, confident, self motivated, and naturally sales minded.You should enjoy helping customers, but you should also enjoy closing deals!𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
• Excellent verbal and written communication skills
• Strong phone presence and confidence speaking with customers
• Ability to work independently and manage time effectively
• Comfortable navigating websites, researching products, and learning new software
• Strong problem solving skills and attention to detail
• A customer first attitude combined with a sales driven mindset
• Dependability and consistent availability during the required schedule
• Ability to manage customer conversations professionally, including difficult or frustrated customers𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
• Previous customer service or inside sales experience
• Experience selling products online or over the phone
• Experience with eCommerce platforms such as Shopify
• Familiarity with CRM systems and customer support software
• Experience following up with leads and closing sales
• Interest in sports, fitness, arcade games, or recreational productsYou do not need to be an expert in every product we sell. However, you must be comfortable learning quickly, researching independently, and finding accurate answers for customers.𝗦𝗖𝗛𝗘𝗗𝗨𝗟𝗘 & 𝗔𝗩𝗔𝗜𝗟𝗔𝗕𝗜𝗟𝗜𝗧𝗬This position is designed to provide live customer service and sales support during evenings and weekends.𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗲 (𝗖𝗲𝗻𝘁𝗿𝗮𝗹 𝗧𝗶𝗺𝗲)
• Saturday: 10:00 AM to 10:00 PM
• Sunday: 10:00 AM to 10:00 PM
• Monday: 5:00 PM to 10:00 PM
• Tuesday: 5:00 PM to 10:00 PM
• Wednesday: 5:00 PM to 10:00 PM
• Thursday: Off
• Friday: OffFull time position averaging 40 paid hours per week, with scheduled breaks and minor adjustments to the above coverage hours as needed.Candidates must be comfortable working evenings and weekends, including extended weekend shifts.𝗖𝗢𝗠𝗣𝗘𝗡𝗦𝗔𝗧𝗜𝗢𝗡
• Starting Pay: $25/hour
• Performance based sales incentives
• Opportunity for compensation growth based on performance
• Full time, consistent weekly schedule
• Opportunity to grow alongside an expanding eCommerce companyWe believe great salespeople should be rewarded for helping customers and driving business growth.𝗪𝗛𝗔𝗧 𝗦𝗨𝗖𝗖𝗘𝗦𝗦 𝗟𝗢𝗢𝗞𝗦 𝗟𝗜𝗞𝗘A successful representative in this role:
• Answers incoming calls promptly and provides an exceptional customer experience
• Responds quickly and professionally to texts and emails
• Finds accurate answers without needing constant management assistance
• Confidently converts customer inquiries into completed purchases
• Identifies upselling opportunities that genuinely benefit the customer
• Consistently follows up with sales opportunities
• Remains productive even when inbound customer volume is low
• Helps our company increase revenue while maintaining excellent customer satisfaction𝗪𝗛𝗬 𝗝𝗢𝗜𝗡 𝗢𝗠𝗔𝗛𝗔 𝗦𝗣𝗢𝗥𝗧𝗦 𝗔𝗡𝗗 𝗚𝗔𝗠𝗘𝗦?We're a growing company with an entrepreneurial mindset and a team that genuinely cares about our customers.We value people who take ownership, solve problems, communicate well, and constantly look for ways to improve.𝗢𝘂𝗿 𝗖𝗼𝗿𝗲 𝗩𝗮𝗹𝘂𝗲𝘀
• Go the extra mile every time
• Play like a championship level teammate
• Put customers first
• Get better every dayIf you're someone who enjoys helping people, loves closing sales, and wants to make a meaningful impact on a growing business, we'd love to hear from you.𝗛𝗢𝗪 𝗧𝗢 𝗔𝗣𝗣𝗟𝗬Please email careers@extramile.com with your resume along with a brief introduction explaining your customer service or sales experience and why you'd be a great fit for this position.We're especially interested in candidates who can share examples of how they've helped customers, overcome purchasing objections, or generated additional sales in previous roles.