Customer Service & Order Management Officer

Customer Service Officer | 12-Month Contract📍 Singapore | 🕐 12-Month ContractWe are looking for a Customer Service Officer to support customer accounts within the Sales & Customer Service team.This role offers an opportunity for candidates with strong administrative, order processing and coordination skills. Industry experience is not required, as training will be provided.Key ResponsibilitiesHandle customer enquiries on product availability, pricing, delivery charges and lead timesProcess customer orders accurately and coordinate order fulfilmentSupport Sales with quotations and customer requirementsCoordinate with Sales, Supply Chain and Logistics teams to ensure smooth order processingPrepare and submit delivery documents for invoicingFollow up on pending orders and outstanding requirementsMaintain accurate records of orders, shipments and customer informationProvide administrative support related to customer service and order managementRequirements3–7 years of relevant experience in Customer Service, Order Management, Sales Support, Administration or Supply ChainDiploma/Degree in Business, Supply Chain or a related disciplineStrong administrative and order processing capabilitiesDetail-oriented and highly organizedResponsive with good follow-up skillsAble to manage multiple tasks and meet deadlines accuratelyGood communication skills in English, both written and spokenIndustry experience is not required — training will be providedImmediate joiners are preferredSingapore Citizens & Permanent Residents onlyWork pass sponsorship is not availableContract & Benefits12-month contract12 days annual leaveCPF applicablePossibility of contract extension and/or conversion to a permanent position, subject to business needs and performance