Customer Service & QA Coordinator

Company Description FURNITEX SAUDI ARABIA specializes in custom furniture and interior storage solutions, including closets, wardrobes, bedroom and library units, TV and kitchen cabinets, office desks, wooden flooring, wall claddings, partitions, and cubicles. The factory is located near Exit 18, Al Kharj Branch Road, in the Al Manakh area of Riyadh (14316), serving both B2B and B2C customers. The company combines modern machinery with a team of experts with over 15 years of experience in the field. FURNITEX offers flexible, custom-made products using a wide range of MFC décors from European brands, along with European fittings and high-end accessories from Taiwan. Sliding door systems with aluminum profiles, multiple finishes, and soft-closing mechanisms reflect the company’s focus on quality, durability, and tailored solutions.About the RoleAre you detail-oriented, energetic, and passionate about ensuring top-notch quality? We are looking for a Customer Service & Quality Assurance Coordinator to join our team.In this role, you will be the bridge between our client communications and on-site quality standards—handling customer inquiries while capturing photo documentation of project handovers and product installations.Key ResponsibilitiesCustomer Communication: Serve as the primary point of contact for client inquiries, order status updates, and post-delivery follow-ups.On-Site & Product Photography: Take clear, high-quality site photos and product photos before and during client handover to document finished work and verify quality standards.Quality Control Audits: Perform physical and visual inspections against order checklists before final delivery or client sign-off.Issue Resolution: Log customer feedback or defects, report findings with photographic proof to production/operations teams, and ensure rapid resolution.Record Keeping: Maintain organized logs of client feedback, site photo archives, and inspection reports in Microsoft Excel / CRM systems.What We’re Looking ForEducation: Diploma or Bachelor’s Degree in Business Administration, Operations, Communications, or a related field.Experience: 0–2 years in customer service, retail, or operational support.Photography & Tech Skills: Basic photo capture skills (using smartphone or camera) to properly document site details and product finishing. Proficiency in Microsoft Excel.Language: Fluent in Arabic; good command of English.Traits: Sharp eye for detail, strong problem-solving skills, and a professional customer-first attitude.