Customer Service Assistant

Company Description BROXBOURNE FOOD & WINE LTD is a food and beverages retailer located at 31 High Road in Broxbourne, United Kingdom. The company serves the local community by offering a range of everyday groceries, wines, and related products. As a neighborhood-focused business, it prioritizes friendly service, reliability, and convenient access to quality goods. Team members work in a fast-paced environment that values customer care and attention to detail. Joining BROXBOURNE FOOD & WINE LTD offers the opportunity to contribute to a welcoming shopping experience for local customers.Role Description The Customer Service Assistant is a full-time, on-site role based in Broxbourne. This position is responsible for greeting customers, assisting with product selection, and responding to questions in a professional and courteous manner. Daily tasks include handling transactions at the till, processing payments, and maintaining accurate cash handling procedures. The role also involves replenishing shelves, checking product displays, and ensuring the store remains clean, safe, and well-organized. The Customer Service Assistant will help resolve customer issues, support customer satisfaction initiatives, and collaborate with colleagues to maintain smooth store operations, including evenings, weekends, and holiday shifts as needed.Qualifications Candidates should possess strong Customer Service and Customer Support skills, with a focus on building positive customer experiences.Candidates should possess solid Interpersonal Skills and Communication abilities to engage effectively with diverse customers and team members.Candidates should possess a commitment to Customer Satisfaction, including proactive problem-solving and a courteous, professional manner.Basic numeracy skills and experience handling cash or card transactions are beneficial.Previous retail, hospitality, or customer-facing experience is an advantage but not mandatory.Ability to stand for extended periods, manage light physical tasks (such as stocking shelves), and follow health and safety guidelines.Reliability, punctuality, and flexibility to work various shifts, including weekends and evenings.