Customer Service Associate

Brooklyn, NY | Full-TimeAbout The RoleWe’re hiring a Customer Service Associate to provide friendly, professional support to customers and help create a positive experience throughout every interaction.As a Customer Service Associate, you’ll work directly with customers to answer questions, provide product and service information, resolve concerns, and assist with general customer needs. You’ll also work closely with other team members to ensure customers receive accurate information and timely support.We’re looking for someone who communicates well, enjoys working with people, and can stay organized in a busy customer-facing environment.Your ResponsibilitiesProvide professional and friendly customer service throughout each interactionAssist customers with questions, requests, and general support needsProvide accurate information about products, services, pricing, policies, and current offeringsListen to customer needs and help identify appropriate solutionsResolve routine customer concerns and escalate more complex issues when necessaryAssist with orders, transactions, payments, account updates, or service requests when applicableFollow up with customers when additional information or assistance is neededMaintain accurate records of customer interactions and account activityUpdate customer information within internal systems or CRM platformsCoordinate with team members to resolve customer requests efficientlyHelp maintain a professional, organized, and welcoming customer environmentSupport customer satisfaction and overall service qualityAssist with additional customer service and operational responsibilities as neededWhat We’re Looking ForStrong communication and interpersonal skillsFriendly, patient, and professional approach to customer serviceComfortable interacting with a variety of customersStrong listening and problem-solving abilitiesAbility to stay organized and manage multiple customer needsDependable and consistent attendanceDetail-oriented approach to customer information and recordsComfortable learning new systems and technologyBasic computer and data-entry skillsAbility to work effectively both independently and as part of a teamAvailability to work a full-time schedulePrevious experience in customer service, customer support, retail, hospitality, client services, sales support, or another customer-facing position is preferred but not required.What We OfferCompetitive compensationPerformance-based incentivesPaid training and ongoing supportFull-time scheduleSupportive and collaborative team environmentOpportunities for increased responsibility and advancementA Customer-First ApproachOur Customer Service Associates play an important role in ensuring customers feel welcomed, informed, and supported. We’re looking for someone who can listen carefully, communicate clearly, and approach each customer interaction with professionalism and a solutions-focused mindset.Skills: technical troubleshooting,sales,team collaboration,crm software,persuasive conversation,customer,organizational skills,troubleshooting,basic computer proficiency,computer proficiency,adaptability,communication,crm navigation,persuasive conversations,customer relationship management (crm),problem-solving skills,problem-solving,customer relationship management,excellent communication skills,customer service skills,listening,tech-savvy,customer engagement,collaborative teamwork,calm demeanor,email,interpersonal skills,crm systems,basic computer skills,problem solving,organizing operations,collaboration,active listening,listening skills,teamwork,technology navigation,sales orientation,crm proficiency,persuasion,computer skills,relationship building,product knowledge,solution-oriented demeanor,ownership,customer interaction,email communication,time management,communication skills,relationship-building,sales skills,organization,customer service,basic,tech-savviness