Customer Service Associate (Maternity Cover / Hougang)

As Write Edge continues to grow, we’re looking for warm, passionate and service-oriented individuals to join our Customer Relations & Operations team.This role is ideal for someone who enjoys working with people, solving problems, and keeping things running smoothly behind the scenes. You’ll work closely with students, parents, teachers, and colleagues while gaining valuable experience and opportunities for growth within a growing education company.Why Join Us?At Write Edge, you’ll be part of a supportive team that values growth, collaboration, and continuous improvement. Beyond day-to-day operations, you’ll play an important role in shaping the experience of our students and parents, while developing valuable skills and taking on new opportunities as the company grows.What You’ll Do:Be the first point of contact for students and parents, both in person and onlineProvide course advice and support to prospective and existing parentsBuild strong relationships with students and parents through timely follow-up and excellent customer serviceSupport centre operations, including scheduling, teacher deployment, and relief coordinationAssist with administrative duties such as invoicing and student recordsHelp ensure the smooth running of the centre and a positive experience for all studentsWhat We’re Looking For:Tech-Savvy: Proficiency in Google Docs, Sheets, and Microsoft OfficeMultitasker: Ability to handle a fast-paced environment and adapt to change with easeProblem-Solver: Quick-thinking, meticulous, and detail-orientedGreat Communicator: Strong verbal and written English proficiency with excellent interpersonal skillsProfessional: Represent Write Edge with professionalism in both attire and speechTeam Player: Accountable, responsible, and able to collaborate effectively with the teamAdditional Requirements:-At least 1-2 years of relevant work experience.-Leadership qualities and project management experience (an advantage).Location(s):Lorong Ah SooWork Hours:-Option 1: 4 weekdays and 1 weekend-Option 2: 2 weekdays and 2 weekends-Weekdays: 1pm - 10pm-Weekends: 8:30am - 6:30pm(Workdays will be fixed and assigned based on your experience and company needs.)Salary:$3,000 - $3,500 (commensurate with experience and qualifications)Learn more about what it’s like to work at Write Edge here:https://www.write-edge.com/careers/https://www.linkedin.com/company/write-edge/