Customer Service Attendant

Job PurposeTo ensure the smooth, efficient, and consistent operation of the Customer Service Desk by delivering best-practice customer service processes and procedures. The role is responsible for providing excellent customer service, addressing customer needs effectively, and ensuring that customer expectations are consistently met.Female CandidateLanguage: Arabic SpeakerKey ResponsibilitiesEnsure the smooth and efficient operation of the Customer Service Desk, providing prompt and effective service to all customers and ensuring their expectations are consistently met.Maintain a high level of knowledge of the property, its facilities and services, as well as key information about the city of Dubai.Handle general enquiries received at the Customer Service Desk from customers and stakeholders.Keep the Customer Service Team Leader, Supervisor, and Manager updated and informed of all customer feedback received at the Customer Service Desk.Answer telephone calls at the Customer Service Desk and respond to customer enquiries professionally.Maintain accurate records of customer service requests, enquiries, and complaints.Handle customer complaints in accordance with departmental policies, procedures, and service standards.Prepare shift banking at the close of each shift whenever cashiering transactions have been conducted, ensuring that all transactions are accurate, balanced, and correctly recorded. Ensure all cash is securely deposited at the end of each shift in accordance with company policies and procedures.Assist fellow Customer Service team members whenever required, particularly during busy periods, to ensure smooth service delivery.Carry out meet-and-greet duties for tour groups, school visits, and other organised groups as required by the centre.Provide customers with accurate information regarding ongoing promotions and ensure that all related processes and procedures are carried out correctly.Actively promote, sell, and upsell the centre's services and offerings while following all relevant processes and procedures.Carry out the necessary procedures for all value-added services, including gift wrapping, stroller rental, wheelchair loans, lost and found, childcare, and other customer services.Manage services and products sold at the Customer Service Desk, maintaining accurate inventory levels and following all related accounting procedures. Report any discrepancies immediately to the Customer Service Team Leader or Supervisor.Assist the Customer Service Team Leader/Supervisor in gathering and communicating information regarding in-store merchandise, sales, promotions, and other activities to ensure all Customer Service staff are kept informed.Work with the Customer Service Team Leader to ensure that all in-mall directories and customer information are accurate and up to date, reporting any discrepancies to the appropriate supervisor.Monitor media enquiries and refer them to the appropriate colleague or department for further assistance.Immediately report any supplier shortages, faulty equipment, or other operational issues to the immediate supervisor.Assist in monitoring bathrooms, common areas, signage, and other customer-facing areas to ensure that the centre consistently maintains high standards of presentation. Report any problems or concerns immediately.Ensure all brochure racks are clean, tidy, well-organized, and adequately stocked at all times.Maintain the cleanliness, tidiness, and professional appearance of the Customer Service Desk at all times.