Customer Service

Job Descriptions:Provide exceptional customer service in line with SMBC Indonesia’s Service Value: “Heartfelt Banking, Meaningful Service.”Professionally handle customer requests, inquiries, and complaints related to the Bank’s products and services in accordance with applicable policies, procedures, and regulations.Identify customer needs and proactively recommend relevant banking products and services based on customer profiles through effective cross-selling.Perform administrative processes related to Customer Service transactions accurately and in accordance with applicable procedures.Maintain high service quality by ensuring data accuracy, providing clear and accurate information, and delivering appropriate solutions to customers.Maintain the confidentiality and security of customer information and data in accordance with the Bank’s policies and applicable regulations.

Job Requirements

Minimum Bachelor’s degree (S1).Minimum 1 year of experience as a Frontliner, preferably within the banking or financial services industry.Strong knowledge of banking products and services, with the ability to understand and explain effectively to customers.Basic understanding of banking accounting and proficiency in Microsoft Office applications.Good understanding of banking systems, policies, and procedures, with a strong commitment to compliance and accuracy.Excellent customer service and communication skills, with a strong commitment to delivering service excellence.Strong sales and cross-selling skills, with the ability to identify customer needs and recommend suitable banking products and services.Customer-oriented, detail-oriented, proactive, and able to work effectively both independently and as part of a team