Customer Service (Contact Centre) | Bank | Contract up to $3800

Role OverviewTo provide one-stop customer services across all channels of communications and to cross sell bank's products and services whenever the opportunity arises.Key Accountabilities & ResponsibilitiesTo consistently meet the Customer Centre targets set (KPIs) without compromising quality of service deliveryTo ensure accuracy and compliance for all customers' requestsTo successfully cross-sell the Bank's products and servicesTo adhere to professional standards of behaviour & conduct when dealing with customers & fellow CSOs.Flexibility in work deployment when business needs ariseSupport and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platformsJob requirementMin Diploma or Degree in any fieldPossess high-quality customer service skills and a professional communication styleCandidates with no experience are open to applyAble to commit to Staggered Shift Schedule (with shift allowance)Shift pattern (inclusive of weekend and public holidays): AM shift - 8am to 5pm, 9am to 6pm, 10am to 6pm, 11am to 8pm PM shift - 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight 1 weekday off, 1 weekend offCristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547 Your Safety and Data Security Matter to UsManpowerGroup is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact marketing@manpower.com.sg. Please note that your response to this advertisement and subsequent communications with us will constitute informed consent to the collection, use, and disclosure of personal data by Manpower Singapore for recruitment and employment-related purposes, in compliance with the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit: https://www.manpower.com.sg/privacy-policy.