Customer Service Coordinator

Job Summary: The Customer Service Coordinator represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The Customer Service Coordinator is the first point of contact with our customer and sets the tone for their WestRock experience. The Customer Service Coordinator maintains an ongoing relationship with multiple customers and sales teams across one or multiple plants, utilizing a diverse knowledge of products, production planning, logistics, and inventory management. Work under limited supervision on routine work.Major Job Responsibilities:Business ExcellenceCreate and validate new item specifications/projects.Manage complex accounts/items through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met.Proactively track order activity, inventory levels, and alert appropriate staff/customers of any potential issuesHandle outside purchases for services and materials required for the manufacturing of customer projects.Produce reports and share data with customers.Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.