Customer Service Executive – Arabic Speaker

📢 We're Hiring | Customer Service Executive – Arabic Speaker📍 Location: Dubai, UAE🏢 Organization: Molecular Biology & Genomics Centre (MBG)💼 Employment Type: Full-Time🗣️ Language Requirement: Arabic & English📊 Experience: 3–5 YearsJoin Our Team!The Molecular Biology & Genomics Centre (MBG) is seeking a professional, customer-focused, and highly organized Customer Service Executive – Arabic Speaker to join our team in Dubai.The successful candidate will be responsible for managing front-office operations, providing exceptional customer service, coordinating with clients and healthcare facilities, and ensuring efficient communication and administrative support.Key ResponsibilitiesManage reception activities, visitor inquiries, incoming calls, appointments, and correspondence.Provide professional and courteous customer service to visitors, clients, and healthcare partners.Welcome visitors and clients, introduce the organization's services, and respond to inquiries.Coordinate customer requests and service requirements with relevant internal departments.Follow up with customers, clinics, and healthcare organizations regarding service inquiries and requests.Receive, document, and coordinate the timely handover of samples from customers and clinics to the relevant laboratory departments in accordance with established procedures.Maintain accurate records of visitors, appointments, inquiries, and customer interactions.Support appointment scheduling, administrative coordination, and daily front-office operations.Ensure a professional and welcoming reception environment.Qualifications & RequirementsBachelor's degree in Business Administration, Marketing, Customer Service, or a related field.3–5 years of relevant experience in customer service, reception, administration, or a similar role.Proficiency in Arabic and English is required.Previous experience dealing with customers, clinics, hospitals, laboratories, or healthcare organizations is preferred.Strong interpersonal, communication, and customer service skills.Excellent organizational, coordination, and attention-to-detail skills.Proficiency in Microsoft Office applications and basic computer systems.Ability to handle customer inquiries professionally and manage multiple responsibilities.Ability to maintain accurate documentation and follow established organizational procedures.Professional appearance, positive attitude, and a customer-focused approach.Preferred ExperiencePrevious employment in a hospital, medical centre, diagnostic laboratory, or healthcare-related organization.Experience coordinating with clinics, healthcare providers, and laboratory departments.Familiarity with customer service procedures, appointment scheduling, and sample reception coordination.Why Join MBG?Join a professional and collaborative team where you will play an important role in supporting customer satisfaction, maintaining efficient front-office operations, and contributing to the delivery of high-quality laboratory services.📩 How to ApplyInterested and qualified candidates are invited to submit their updated CV to:📧 hr.dept@d1m.aeEmail Subject: Application – Customer Service Executive (Arabic Speaker)We look forward to receiving your application!