Customer Service Executive

Our client is a growing health and wellness brand.

Responsibilities

Respond to customer enquiries across email, live chat, social media, and other customer service channels.Assist customers with orders, deliveries, subscriptions, refunds, cancellations, promotions, and payments.Investigate customer issues and take ownership of resolving them from start to finish.Handle customer complaints and difficult conversations in a calm and professional manner.Manage customer tickets and maintain accurate records using CRM/customer service platforms.Identify recurring customer issues and share feedback to improve the customer experience.Work closely with Operations, Logistics, and E-commerce teams to resolve customer issues.

Qualifications

Customer Service experience within e-commerce, retail, DTC, beauty, wellness, or a similar consumer-facing business is preferredExcellent written and verbal communication skills in EnglishStrong organisational skills with the ability to manage a high volume of enquiriesExperience with Gorgias, Zendesk, Intercom, or similar CRM platformsStrong problem-solving skills and a proactive approach