Customer Service Executive

Company Description AeroTrans Global Forwarding India Pvt Ltd is a logistics solutions provider headquartered in Chennai, with branches across India and a global presence through its Oman office. As an IATA Certified Cargo Agent and member of FIATA, FFI, AMTOI, and the GAA networking group, the company is recognized for its standards in cargo and logistics management. AeroTrans operates on a non-asset-based model, leveraging domain experts, advanced IT infrastructure, and a strong international partner network to deliver reliable support. It offers end-to-end logistics services, including air and ocean freight, FCL and LCL, dangerous goods handling, warehousing, customs clearance, and transportation. The team emphasizes trust, integrity, commitment, and customer satisfaction, building long-term relationships based on mutual respect.Role Description The Customer Service Executive role is a full-time, on-site position based in Bengaluru. The role involves handling customer inquiries, providing timely updates on shipments, and coordinating with internal teams and external partners to resolve service issues. The executive will manage customer communication through phone, email, and digital platforms, ensuring accurate information on booking, documentation, tracking, and delivery status. Daily tasks include monitoring service performance, addressing escalations, maintaining customer records, and supporting continuous improvement in customer experience. The role requires proactive follow-up, adherence to company procedures, and consistent focus on meeting customer commitments in a fast-paced logistics environment.Qualifications Strong Interpersonal Skills, with the ability to build professional relationships and communicate clearly with customers and internal stakeholders.Experience in Customer Service and Customer Support, including handling inquiries, resolving issues, and managing expectations.Ability to drive Customer Satisfaction through responsive service, effective problem-solving, and attention to detail.Exposure to Customer Service Management practices, such as handling escalations, prioritizing tasks, and maintaining service quality.Previous experience in logistics, freight forwarding, or supply chain operations is an advantage.Proficiency in MS Office and basic CRM or customer support tools.Strong written and verbal communication skills in English; additional regional languages are a plus.Ability to work in a fast-paced environment, with strong organizational skills and a focus on accuracy.Minimum of a bachelor’s degree or equivalent in any discipline; relevant certifications in logistics or customer service are beneficial.